Safety & Security

Your safety is our top priority at Joya

Verified Users

All users undergo identity verification with government ID and phone number confirmation.

Property Monitoring

Smart check-in systems and property monitoring for enhanced security.

24/7 Emergency Support

Round-the-clock emergency assistance and rapid response team.

For Guests

Before Booking
  • Read all property reviews and host ratings
  • Verify property photos and amenities
  • Check host response time and communication
  • Review neighborhood safety information
During Your Stay
  • Keep your booking details private
  • Follow all house rules and safety guidelines
  • Report any safety concerns immediately
  • Use our secure messaging system

For Hosts

Property Safety
  • Install smoke and carbon monoxide detectors
  • Provide first aid kit and emergency contacts
  • Secure all valuable items
  • Check and maintain all appliances regularly
Guest Screening
  • Review guest profiles and previous reviews
  • Communicate clearly about house rules
  • Use our secure check-in process
  • Report suspicious activity immediately

Emergency Procedures

Emergency Contacts

Police: 100
Fire: 101
Medical: 108
Joya Emergency: +91-9999-888-777

Report Incident

Use our 24/7 safety hotline or in-app emergency button for immediate assistance.

Safety Resources

Access safety guides, local emergency services, and neighborhood safety information.

Trust & Safety Features

Secure Payments

PCI-compliant payment processing with fraud protection

Review System

Transparent reviews from verified bookings only

Location Verification

GPS-verified property locations and addresses

Data Protection

End-to-end encryption for all personal data

Have Safety Concerns?

Our safety team is here to help 24/7. Don't hesitate to reach out.

Contact Safety Team