Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, date of birth
• Profile Information: Profile photo, bio, preferences
• Identity Verification: Government ID, address verification documents
• Payment Information: Credit card details, billing address (processed securely)
• Communications: Messages, reviews, support inquiries

1.2 Information We Collect Automatically

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, search queries, booking history
• Location Data: Approximate location for relevant property suggestions
• Cookies: Preferences, session data, analytics information

1.3 Information from Third Parties

• Social media platforms (when you connect accounts)
• Payment processors and financial institutions
• Identity verification services
• Marketing and analytics partners

2. How We Use Your Information

3. Information Sharing

3.1 We Share Information With:

• Other Users: Profile information, reviews, and communications as necessary for bookings
• Service Providers: Payment processors, cloud hosting, customer support tools
• Business Partners: Trusted partners who help us provide services
• Legal Authorities: When required by law or to protect rights and safety

3.2 We Don't:

• Sell your personal information to advertisers
• Share sensitive information without consent
• Provide data to unauthorized third parties
• Use your information for unrelated purposes

4. Data Security

We implement comprehensive security measures to protect your information:

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use:

5.2 Managing Cookies:

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Your Rights and Choices

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

• Account Information: Until account deletion + 30 days
• Booking History: 7 years for tax and legal compliance
• Communications: 3 years after last interaction
• Marketing Data: Until you opt out + 30 days

8. Children's Privacy

Joya is not intended for children under 18. We don't knowingly collect personal information from children. If we become aware of such collection, we'll delete the information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place for such transfers, including:

• Data processing agreements
• Standard contractual clauses
• Adequacy decisions
• Certification schemes

10. Policy Updates

We may update this Privacy Policy periodically. We'll notify you of significant changes via email or platform notifications. The "Last Updated" date at the top indicates the most recent revision.

11. Contact Information