Accessibility

Making travel accessible for everyone

Our Commitment to Accessibility

At Joya, we believe that everyone deserves the opportunity to travel and explore. We're committed to making our platform and accommodations accessible to guests with disabilities and diverse accessibility needs.

Universal Design

Properties designed for guests of all abilities and mobility needs.

Visual Accessibility

Features for guests with visual impairments and low vision needs.

Hearing Accessibility

Accommodations for guests who are deaf or hard of hearing.

Accessibility Features We Support

Mobility & Physical Access
  • Step-free guest entrance
  • Wide doorways (32+ inches)
  • Accessible parking spaces
  • Wheelchair accessible bathrooms
  • Grab bars in bathrooms
  • Roll-in showers
Vision Accessibility
  • Braille or raised text signage
  • High contrast lighting
  • Tactile guide systems
  • Audio announcements
  • Large print materials
  • Voice-controlled devices
Hearing Accessibility
  • Visual notification devices
  • Hearing loop systems
  • Closed captioning on TVs
  • Text-based communication
  • Visual fire alarms
  • Vibrating alert devices
Cognitive & Sensory Support
  • Clear wayfinding signage
  • Quiet spaces available
  • Simple, clear instructions
  • Adjustable lighting controls
  • Minimal background noise
  • Flexible check-in processes

How to Find Accessible Properties

Use Accessibility Filters

Search with specific accessibility filters to find properties that meet your needs.

Contact Hosts Directly

Message hosts about specific accessibility needs before booking.

Read Reviews

Check reviews from other guests with similar accessibility needs.

Platform Accessibility Features

Website & App Features
  • Screen reader compatibility
  • Keyboard navigation support
  • High contrast mode option
  • Adjustable font sizes
  • Alt text for all images
Communication Support
  • Text-based customer support
  • Video relay services
  • Multiple language support
  • Clear, simple language
  • Voice message options

Need Help?

Our accessibility support team is here to help you find the perfect accessible accommodation.

Help Us Improve

Your feedback helps us make Joya more accessible for everyone. Share your suggestions with us.

Share Feedback