Community

Join our vibrant community of travelers and hosts

Our Community Values

Respect

Treat everyone with kindness, dignity, and respect regardless of background or beliefs.

Trust

Build trust through honest communication, reliability, and transparency.

Inclusion

Welcome everyone and celebrate the diversity that makes our community stronger.

Guest Guidelines

During Your Stay
  • Respect the Space: Treat the property as if it were your own home
  • Follow House Rules: Adhere to all rules set by your host
  • Be Considerate: Keep noise levels appropriate and respect neighbors
  • Communicate Openly: Keep hosts informed of any issues or needs
Community Interaction
  • Be Honest: Provide accurate information in your profile and reviews
  • Leave Thoughtful Reviews: Help future guests with detailed, honest feedback
  • Report Issues: Notify us of any safety or community violations
  • Be Patient: Understand that hosts are people too, with their own schedules

Host Guidelines

Hosting Excellence
  • Accurate Listings: Provide honest, detailed descriptions and recent photos
  • Quick Responses: Reply to inquiries and messages promptly
  • Clear Rules: Set reasonable house rules and communicate them clearly
  • Clean & Safe: Maintain high standards of cleanliness and safety
Guest Relations
  • Welcome Everyone: Do not discriminate based on any personal characteristics
  • Be Available: Provide assistance when needed and be reachable
  • Respect Privacy: Give guests space while being available for help
  • Fair Reviews: Leave honest, constructive reviews for guests

Prohibited Activities

Strictly Forbidden:
  • Discrimination or harassment of any kind
  • Illegal activities or drug use
  • Unauthorized parties or events
  • Damage to property or belongings
  • Violating local laws or regulations
Platform Violations:
  • Fake profiles or fraudulent listings
  • Circumventing platform fees
  • Spam, scams, or misleading content
  • Violating privacy or sharing personal data
  • Multiple accounts or false identities

Reporting & Enforcement

Report Issues

Report any violations or concerns through our platform or contact support directly.

Report Now
Investigation

Our trust and safety team investigates all reports thoroughly and fairly.

Consequences

Violations may result in warnings, suspensions, or permanent account removal.

Building Our Community Together

Every interaction contributes to our community culture. By following these guidelines, you help create positive experiences for everyone on Joya.

Help Center
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Our Growing Community

50,000+

Active Users

5,000+

Verified Hosts

98%

Positive Reviews

4.8

Average Rating