Frequently Asked Questions

Find quick answers to common questions about Joya

Joya is a premium vacation rental platform that connects travelers with unique accommodations across India. We offer everything from beachfront villas to mountain cottages, ensuring memorable travel experiences.

Click "Sign Up" in the top navigation. You can register with your email address or social media accounts. Verify your email to activate your account and start booking amazing properties.

Joya is currently available in major cities across India including Tirupati, Vijayawada, Visakhapatnam, Hyderabad, Chennai, and many more. We're constantly expanding to new destinations.

After you submit a booking request, hosts have 24 hours to accept or decline. You'll receive email and SMS notifications about the status. If accepted, you'll get detailed check-in instructions.

If a host declines your booking, we'll immediately refund any payment and help you find alternative accommodations. Our algorithm will suggest similar properties in your desired area.

Yes! Contact your host directly through our messaging system to request an extension. If the property is available, they can approve the extension and you'll pay for additional nights.

Apply to become a host through our "Become a Host" section. You'll need to provide property details, photos, and verification documents. Our team reviews applications within 2-3 business days.

Joya charges a service fee of 3% per successful booking. This covers payment processing, customer support, and platform maintenance. There are no upfront costs or listing fees.

You have full control over your pricing. Our smart pricing tool suggests competitive rates based on local demand, seasonality, and comparable properties in your area.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, UPI, net banking, and digital wallets like Paytm, PhonePe, and Google Pay.

Payment is processed immediately upon booking confirmation. For longer stays (7+ nights), we may charge 50% upfront and the remainder closer to your check-in date.

Refunds are processed according to the cancellation policy of each property. Typical refund timeframes are 5-10 business days for cards and 1-3 days for digital wallets.
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